Overview
In this workshop you will learn in a short amount time how to handle customers properly.
Curriculum
The following topics are discussed:
- You only make the first impression once
- Listen effectively
- Conversational techniques
- Customer-oriented action is teamwork
- Types of conversations
- Dealing with difficult customers
- The knowledge gained is applied in role plays at the final session
Course Detail
Pre-Education: No prior education required
Start: TBA
Duration: 2 sessions of 2 hours (4 hours total)
Price: US$ 300
Certification: Students who attend both sessions will receive a Certificate of Participation.